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Nortel Multimedia Clients (PC Client and Web Client)
Overview
Now you can talk, send instant messages, send and receive video, share text and images, and collaborate in real time, using a single Internet connection from your PC and the Nortel Multimedia Clients. The Multimedia Client applications provide a wealth of powerful communications features- from traditional telephone service to advanced multimedia communications such as video calling, instant messaging, call screening, real-time call disposition, conferencing, file sharing, and white-boarding. Advanced Web communications include web collaboration, pushing Web pages and co-browsing the Web with customers, co-workers, and associates.
The Multimedia Clients can be used to control communications over a PC headset or over the Nortel IP Phone 2004 or 2002, while becoming more productive and efficient and gaining greater control over daily communications. You’ll be able to efficiently perform diverse communications tasks in a single session, bring the human touch of face-to-face contact to remote communications, and manage incoming and outgoing communications in new ways.
Typical Applications
• Real-time collaboration and conferencing — productivity is enhanced with services like “Meet-Me” media conferencing, video, IM, IM Chat, white boarding, Web push, co-browsing, application sharing and file exchange
• Communications access for mobile users. Key Points
• The Multimedia PC Client is a software application while the Multimedia Web Client is a web-based applet. Both applications transform a PC into a powerful telephony and multimedia communications tool. These applications provide advanced telephony features including the following:
• IP Calls - users can make calls over the internet or a company intranet, complete with video, allowing the user to see as well as hear their caller
• Mobility - E911 capabilities (North America only), automatic firewall detection, global address book access from clients, and network based call logs to make it easier to work anywhere, anytime.
• Audio Options - A headset can be used to hear and speak during calls. Optionally, a separate microphone along with the computer speakers can be used for the voice portion of the call.
• Call Management — keep personal directories of the people you call regularly, initiate calls simply by clicking a name, view call logs, and conference-all with up to 15 participants
• Call screening - allows the user to choose whether to answer a call, play recorded greetings, send the call to another number, send it directly to voice mail, redirect it to email or a web site.
• Collaborative applications — users enjoy new levels of teamwork among geographically dispersed teams by sharing files, images, text, or even a shared workspace, where all call participants can view and manipulate material together.
• Multimedia communications - send and receive live streaming video, co-browse the web with a remote party, send an instant message — all on the same call.
Features and Benefits
• Advanced call logging - keep track of incoming, outgoing, and missed calls
• Personal address book - stored on the network and synchronized across clients
• Global address book - stored on the network (PC Client only)
• Presence - shows who is online
• Control of Nortel IP Phone 2002 and 2004 (PC Client only)
• Call hold/retrieve
• Call park/retrieve
• Call transfer (blind or consult)
• File transfer - send and receive files• sharing tools - web push, shared whiteboard, shared clipboard (only web push supported for web client)
• Do not disturb (DND)
• IM chat - creating a chat room or joining a private, public, or public with password chat room
• Call handling - decline, redirect, or ignore incoming calls
• Instant messaging - send and receive text messages
• Video calls (on demand, one-way, and two-way video)
• Conference calls (requires network conference server)
• Optional ability to make calls from and import contacts from Microsoft Outlook 2000 and Microsoft Outlook 2002. (making calls from Outlook for PC Client only)
Multimedia Client for Mobility
The Multimedia Client for Mobility is available for PDAs such as the RIM Blackberry. Users can log in from this client on their PDA and get access to the following features:
• Presence — Ability to control their own presence, view the presence of users in their friends list, and receive alerts for presence changes
• Secure Instant Messaging
• Click to Call from the personal directory
• Route Management to activate or deactivate user defined routes
Technical Specifications:
Minimum hardware and operating system requirements
• 550 MHz Pentium-class or equivalent processor
• Windows* 98(SE), Windows Me, Windows NT* 4.x with SP5, Windows 2000, or Windows XP
• 28.8 Kbps modem
• Microphone and full duplex sound card
• 48 MB free RAM (This requirement is in addition to the memory requirements of the OS and other concurrent applications.)
• 28 MB (Web Client) 75 MB (PC Client) free hard disk space (if Java Runtime Environment needs to be installed, otherwise 8 MB)
• Netscape* 7.0 and above, or Internet Explorer 6.0 and above (Web Client Only)
— Cookies enabled
— Java script enabled• 640x480 @8bpp (256 colors) VGA graphics card
• Mouse
Recommended hardware and operating system requirements
• 1 GHz (or higher) Pentium-class or equivalent processor
• Windows XP, Windows 2000, Windows 98(SE), or Windows NT 4.x with SP5
• 56 Kbps modem or faster network connection (Cable modem, DSL, 10base-T Ethernet connection will provide a better user experience.)
• Full duplex sound card with headset (microphone-headphone combination)
• 64 MB free RAM (This requirement is in addition to the memory requirements of the OS and other concurrent applications.)
• 28 MB (Web Client) 75 MB (PC Client) free hard disk space (if Java Runtime Environment needs to be installed, otherwise 8 MB)
• Netscape 7.0 and above, or Internet Explorer 6.0 and above (Web Client Only)
— Cookies enabled
— Java script enabled
• 800x600 @16bpp (65,536 colors) VGA or better video graphics card
• Mouse